“Provide America’s taxpayers top-quality service by helping them understand and meet their tax responsibilities and enforce the law with integrity and fairness to all.”
That’s the official mission of the IRS.
Sending out well-trained and well-versed employees is essential to the fulfillment of the above mission statement.
However, since fiscal year 2009.2, the IRS has reduced its training budget by more than 85 percent in an effort to cut agency-wide costs. In 2013, the IRS spent $250 per employee on training; in 2009, they spent $1,450 per employee.
Starbucks spends about 12 times more per person than the IRS to train its employees!
Because of this lack of necessary education and training, IRS employees will likely be unable to provide adequate service, and its organizational output will continue to decline.
What does this mean?
You are being contacted, audited and taxed by under trained individuals, and the average American is unable to see the shortcomings in the process. You need to work with a trusted adviser for tax prep, planning, resolution and beyond.